Leadership Thoughts

More Effective Communication Through Listening

As leaders, time is usually our most valuable resource (as previously discussed here). Since time is often scarce, it may appear wasteful to invest in communication that appears inefficient. Stated more directly, why waste time interacting with a subordinate who can’t get to the point or doesn’t have one? Before shutting down a conversation to save time, think about some of the other factors at play. First, think about what the other person is trying to achieve. Even if it is just small talk, they are usually attempting is to establish a relationship. If they are complaining, they consider you a trusted agent or someone who can influence change. A few seconds of thought are helpful in identifying their purpose. Next, think about your leadership role broader than the context of your daily tasks. As a leader, you probably internalize the responsibility of professional development. A person-to-person interaction in the headquarters is likely more valuable than a formal, group leader development session. In this context, investing time in junior leaders may be the most important thing you do all day. Finally, think about the example you are setting as a professional. If you are the leader who never has time to listen, junior leaders will likely model your behavior. Just like in small units, good leaders have time for their people. Time is scarce, and likely your most valuable commodity. Take a few moments to reflect on how to most effectively use your time today. Is your inbox more important than interacting with your people?

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